Pinball Game

goal(s)

Testing and measuring the impact of gamification on Gen Z engagement to reshape their consumption habits.

the experience

An easy-to-play pinball game, launched on the Sephora Asia app to promote the new Cream Lip Stain, later adapted into a physical version for Sephora events. Players who achieve a high score receive a discount code usable in-store.

omnichannel touchpoints

web/e-com

app

social media

event

retail

3D library

81% engagement rate

By offering a fun, interactive experience with in-store rewards, the game successfully captivated users and drove participation.

x2 to x8 ROI

Estimated return on investment on Sephora gaming experience strategy.

+91K players

The game attracted 91K+ players and average 3 games by user on the Sephora Southeast Asia app, maximizing reach and engagement.

A game available on Sephora’s mobile app

A game for everyone, accessible to all, deployed as a webview within the Sephora Southeast Asia app and integrated with the loyalty program.

Seamless Fun on Any Device

Play anytime, anywhere! The game is also accessible on mobile and desktop via a web browser for a seamless experience.

A physical pinball machine designed for events

We combined a digital screen with the classic mechanical buttons of a real pinball machine, blending retro and modern gameplay. This custom-built machine provides a fun and immersive way to discover the Cream Lip Stain universe. The physical pinball machine was showcased at events in France and Dubai, including the major Sephoria event in Paris.

Personalized identity

We crafted a unique identity for this game, merging retro pinball aesthetics with Sephora’s Cream Lip Stain universe while preserving the classic pinball essence. The result is a playful yet stylish experience that embodies the brand’s bold and vibrant spirit.

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    Sephora /

    2025 Short TV & digital content

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